DELIVERY & SHIPPING POLICY
PANBASIC AIMS TO DELIVER YOUR ITEMS IN THE FASTEST TIME POSSIBLE!
Panbasic can only send orders to a street address in Malaysia. We do not deliver to P.O. Box address.
At the time of delivery, you may be required to validate the delivery of the products by signing off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed of after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1-3 business days (s) if they are placed before 12 PM, Monday – Friday, excluding public holidays.
Orders placed on Friday after 12 PM and over the weekend will be processed on the following Monday, excluding public holidays.
Delivery lead times are as follows:
- Peninsula Malaysia: 2 – 3 working days for your order to arrive.
- Sabah / Sarawak: 3 – 7 working days for your order to arrive.
Delivery to rural or remote areas may take an additional 2 – 3 working days.
Shipping & Delivery during MCO/CMCO/RMCO
While we strive to fulfill our delivery to you in the shortest amount of time, please allow some delay during these times as we must work under new rulings set by the government and local council with stringent preventive measures for the safety of our staff and workplace.
SALE / PROMOTIONAL PERIODS
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
- Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
- Sabah / Sarawak: Additional 5-7 working days for your order to arrive.
PANBASIC charges a standard shipping fee with every transaction for any local delivery.
STRICTLY NO REFUNDS for any shipping & handling charges.
There may be promotional offerings for free delivery from time to time so please check in often.
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving the confirmation email, please contact our customer service at +601159806868 / email to firstname.lastname@example.org for further assistance.